When you make use of our Payments functionality, you will be able to take partial or full prepayments for reservations. This can be either; 

• Upon booking confirmation: so when the guest makes the reservation or;

•  An X amount of days before arrival: sending the payment request to the booker automatically on a fixed moment set up by the hotelier. 

This is set up on a rate plan level, per individual rate. This allows you to set up different prepayment options. 

How to set this up? 

Step 1; Go to My Property Module

Step 2; Create or select the rate plan. Read How to create a rate plan here.

Step 3; Scroll down to the ‘prepayments’ section. In the dropdown, select the desired amount (from 10% to 100%).

Step 4; in the ‘charge payment details’ you can choose:

1. Charge payment on booking: the booker will have to make payment in the booking engine before the reservation is confirmed. 

2. Charge payment X amount of days before arrival. For this option, you need to fill out the amount of days. The booker will receive the payment request from that configured day until the reservation due amount is 0 or the check-in date arrives - whichever comes first. 
   If a reservation is booked within the prepayment period, the booker is required to prepay 100% before the reservation is confirmed.

Good to know

• You can also ask for a credit card as a guarantee (without taking a prepayment). Read how to do so here: credit card guarantee for non-prepaid reservations