What is a White Label?

With our White Label feature, you can use your own custom domain for your property's Booking Engine. This means "Powered by RoomRaccoon" won't appear on your booking engine or in your booking documents, making it look more personalized and professional.

You can either use Cloudflare or your current DNS management provider. We recommend Cloudflare because it's free and offers additional security benefits.

Prerequisites:

• You must have the RaccoonWhiteLabel upgrade activated in your subscription.

• Access to your domain's DNS settings.

• Support from your web developer or IT team (recommended).

• Our Payments Team must approve and process the white label setup to ensure compatibility with our payment providers.

• RoomRaccoon must be involved in the setup process, including hostname provisioning and validation.

How to Set Up Your Custom Domain Using Cloudflare or your own DNS manager 

If you use your domain provider's DNS management tools, you can just follow from step 3.

1. Sign Up for Cloudflare:

   • Go to Cloudflare's sign-up page.

   • Complete the registration process.

   • Choose a plan that suits your needs. Cloudflare will now handle your domain's DNS (the service that translates your domain name into the website's IP address).

2. Update Your Name Servers:

   • Follow Cloudflare's instructions to update your domain’s name servers to point to Cloudflare. This step might take up to 24 hours to fully process. 

   • Here’s a guide on how to do it: Full Setup Process.

3. Add in pre-validation TXT record.

   • We will provide you with a pre-validation TXT record, you need to add this as a TXT record. 

   • Go to DNS settings, click add ne,w select type TXT, and add the value that we sent you.

   • Inform us that it's added, we then validate that.

4. Add a DNS Record for Your Booking Engine:

   • Go to the DNS section in your Cloudflare dashboard or your DNS section of your provider.

   • Click on "Add Record."

   • Set the "Type" to CNAME.

   • In the "Name" field, enter your desired subdomain (e.g., booking.[YourDomainName.com]

   • In the "Target" field, enter booking.roomraccoon.com

   • Remove the proxy status

   • Click "Save" to finish.

5. Add in the post-validation TXT record.

   • We will provide you with a post-validation TXT record; you need to add this as a TXT record. 

   • Go to DNS settings, click add new,w select type TXT, and add the value that we sent you.

   • Inform us that it's added it 

6. Test that it works by going to your new subdomain:  booking.[YourDomian.com]

Additional Information

• Cost: This feature requires one upgrade slot in your RoomRaccoon plan. Our updated pricing is available here.

• Note: Cloudflare only needs to manage the DNS. It is not a hosting provider; it only handles DNS and security settings for your domain.

This guide should help you set up your White Label booking engine without needing deep technical knowledge.

How to set up the white label via Cloudflare

Add your domain name to Cloudflare:

1. Click on the link: https://dash.cloudflare.com/sign-up

• Go through the Cloudflare registration process.

• Select the plan you want to use - remember that you are now making Cloudflare your primary DNS provider. So you will need to go through their full setup process, which you can read about here:

  • https://developers.cloudflare.com/dns/zone-setups/full-setup

  • and here: https://developers.cloudflare.com/dns/zone-setups/full-setup/setup/  

• Change your name servers to Cloudflare. Note that this may take up to 24 hours to process.

To start the process, follow these steps. 

2. Enter your site domain.

• Complete your nameserver setup 

Once complete, go to DNS >> Records, and click on Add record, as you are now creating a subdomain record for your domain that will be your white label booking engine.

3. Add your DNS record by clicking on + Add record tab

4. Fill in the record details by selecting the Type to be CNAME, then add the name for your subdomain, e.g., booking.[YourDomainName.com] Finally, enter the Target as booking.roomraccoon.com and click save. 

5. Leave the Proxy as Proxied.

• When White Label booking engine has been activated, 'Powered by RoomRaccoon' will be removed from the page.

6.  Go to the SSL\TLS section on your Cloudflare account - and ensure that your SSL/TLS encryption mode is set to Full

Important: Once you have completed all of the above, please contact our support team to finalise the activation.