When Does My Guest Receive a Booking Confirmation

Modified on Thu, 09 Feb 2023 at 02:34 PM

To personalise and confirm reservations your guests receive a booking confirmation. You can set the booking confirmation via your Documents tab. This can be done in several languages and you can personalise it by adding your personal text in the 'custom content’ box.

How to Set up the Booking confirmation

  1. Navigate to the Documents tab on the left side of the screen. 

  1. Add a new  document by clicking on + Document Tab  on the top left of the screen.

  1. Name the document and add custom content for guests

  1. Click Save!

When will Booking Confirmation be sent?

  • For bookings that come in via your own website (Booking Engine), a booking confirmation is automatically sent to the guest.

  • Booking.com bookings are confirmed by both Booking.com and RoomRaccoon.

  • For bookings via other XML channels, except Bedandbreakfast.nl and Bedandbreakfast.eu. You can view other XML channels here.

When will Booking confirmations NOT be sent?

  • For bookings that come in via channels with which are linked via an iCal, such as Mr and Mrs Smith. These bookings come in as an option and the right rate type still has to be chosen here. Only once all data is correct will you be able to send a booking confirmation manually.

  • Bookings via B&B.nl or B&B.eu. also come in as an option and you have to confirm them yourself.

  • With manually added bookings, the system does not automatically send a confirmation. After all, RoomRaccoon does not know when the reservation is 'finished'. This means that you can send the confirmation manually after filling in the reservation.

  • To send this manually you just need to scroll down to documents on the reservation, on the drop-down click on booking confirmation. Click on the paper aeroplane to send the confirmation.

What about the language?

When we get a good understanding of the language from a channel, you can see which language has been selected in the 'Booker' section of the reservation. The documents in the reservation will then be displayed in this language and sent if they exist in this language.

Good to know

  • Always ensure that you have translated your documents. The translated documents can be seen on the language overview in a dark grey colour. For more on translating documents, click here.

  • You can set a fallback language in your account settings for guests with no language/ information. For example, you can choose to always send an English document.

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