There are two Booking.com policies that prevent cancellations for Booking.com reservations to be automatically removed from the RoomRaccoon calendar. Before contacting Roomraccoon be sure that none of these policies are active.
Smart Flex Reservations: The Smart Flex Reservations programme is designed to help attract more guests who prefer the flexibility option on your property when booking.
To disable the Smart Flex Reservations
Sign in to your Booking.com extranet
Go to the ‘Opportunities’ tab.
Click ‘Leave this programme’ at the bottom of the page and fill in the short survey.
Auto-replenish policy: The auto-replenishment feature ensures that when a reservation is cancelled, you can automatically make the cancelled room or unit available to be booked again by other potential guests. This gives your property maximum availability and visibility without having to manually make changes in the extranet.
To disable the auto-replenish policy
Log in to the extranet
Click on Rates & Availability and then click on Calendar
Click on the settings symbol (three vertical dots).
Click on Auto-replenishment.
Under Calendar settings, click on Yes or No depending on whether you want to turn the auto-replenishment feature on or off.
Good to know
Click here for more information on the Smart Flex Reservations programme
Click here for more on the auto-replenish policy
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