How to Send a Payment Request?

Before you can use the payment request functionality, you must set up the Payment Request document in the Documents module.

Additionally, configuring the Payment Confirmation document is crucial. This ensures both you and your guests are promptly notified once a payment is successfully processed.

How to Send a Payment Request?

Once the documents are configured, follow these steps:

1. Navigate to the reservation and access the "Payment Request" tab. Enter the desired amount for the payment request. Mind that it can be as high as the due amount.
   
   
2. Click on the green button to send the request and reconfirm the email of the recipient.
   
   
3. The guest will receive an email containing a link to the payments page, where they can choose their preferred payment method from the available options. The email will be in the guest's preferred language if available; otherwise, it will default to your fallback language.
   
   
4. 5. Upon confirmation of payment, the payment confirmation document will automatically go out. All documents sent are logged in the reservation timeline for reference.

GOOD TO KNOW

For detailed instructions on setting up both documents, please refer to the following articles:

• Payment Request Document
• Payment Confirmation Document

To send a payment request, the reservation must meet the following requirements:

• There must always be a booker in the reservation with an email address.

• There must be a due amount in the reservation.

• Once the payment request has been sent, it is not immediately visible in the RaccoonPay Dashboard. Only when the guest pays or cancels the payment is it visible in the RaccoonPay Dashboard.

• The nationality and language of the guest have to be added during the reservation process, to ensure that the nationality related payment method is available when paying a payment request.