How to Change My Bank Account Details for RaccoonPay?

You can change your bank account details in Settings in the Account tab. This will not affect your RaccoonPay account. However, changing your bank account means you must repeat the RaccoonPay onboarding phase to validate your business because additional documents and amendments may be required. 

But don't worry - you don't need to start from scratch with a fresh onboarding request.

What do we need to set up your new bank account?

New bank statement requirements

• Provide RoomRaccoon with a recent bank statement (no older than 6 months), including all required info: business name, IBAN, date and name of the bank.

• Bank statements from e-money banks will not be accepted unless the e-money bank has a valid banking license.

• Personal bank statements will not be accepted.

 What else is required?

• If a new company is involved when adding a new bank account, we need the registration document of this company.

• RoomRaccoon will honour payouts made to the old bank account until a specified date with certified evidence of consent from both parties. Such written and signed proof must be presented in order for this arrangement to be met.

• If you want to disable your payouts directly, we will collect all the information before proceeding with this new validation process.

Additional requirements for the new RaccoonPay validation

• Your website must include detailed booking conditions, privacy policies and Impressum details.

• With new companies involved, all (new) shareholders with more than 25% of the shares must provide identification documents.

• Your booking engine must also include detailed booking conditions and Impressum details. RoomRaccoon provides a privacy policy.