At RoomRaccoon, we take pride in providing a reliable and seamless experience for hoteliers around the world. We understand that your business depends on the uninterrupted operation of our system. While RoomRaccoon system outages are rare, we want to keep you informed about what to do if you have issues accessing the system.
Accessing RoomRaccoon During Outages
To ensure you can still manage your reservations and access crucial information, this is why we always have a back-up available. During this period of system recovery, we recommend logging into our read-only version, which is hosted on a separate server.
Please note: While using the read-only environment, you won't be able to make changes to your account or reservations. However, you will have the capability to view your existing reservations, allowing you to stay informed about your hotel's occupancy and bookings.
You can access the RoomRaccoon read-only version by clicking on the following link: https://readonly.roomraccoon.com/admin/
At RoomRaccoon, your satisfaction is our top priority, and we appreciate your patience and understanding during this rare system event. If you have any questions or need further assistance, please do not hesitate to reach out to our support team by logging a ticket.
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