RaccoonPay Payouts - Frequently Asked Questions

How do RaccoonPay payouts work?

Payouts are made weekly, specifically every Wednesday at 12:00pm CET for RaccoonPay 2.0. These include transactions made between the previous Monday and Sunday, as long as they have already been fully processed. 

Transactions usually take 2 days to be processed. After this, they are ready to be paid out.

For those working with RaccoonPay 1.0, weekly payouts are made every 1st, 8th, 15th and 22nd of each month.

Payouts are made from The Netherlands, meaning this can represent an international transfer depending on your location, therefore it can takes 2 business days to be available in the bank account.

How can I see the current balance to be paid out?

On the first section on the top left of RaccoonPay tab, you have the indication of the next payout date and the current available balance to be paid out:

Where can I check my payouts?

In the Payouts tab of the payments' module, you will find the payout reports of all the payouts you have already received. You can select the dates you want to check, and you'll see a list of them.

The payout reports are pulled from the payment provider's database and is updated every Wednesday at night.

Here you can instantly see the following:

Payout status

Booked - it means that the payout has already taken place.

Type

The payout method. It will always be by bank transfer.

Total of all payments

The total amount of the payments included in the payout, including fees.

Fee

The total amount of transaction fees excluded from the payout.

Correction costs (only applicable for the old version - RaccoonPay 1.0)

The correction costs amount deducted in that payout. To understand correction costs, please consult the following article: Correction Costs - RaccoonPay 1.0 - Frequently Asked Questions

Net Payout

The total amount of the payout, excluding fees. This is the exact amount you will receive.

Date

Date on which the payout was made.

Details

Option you can click on to open the details of each payout. When you click in this option, you will be able to see what reservation payments, refunds and chargebacks are included in the payout, resulting in the net amount received in your bank account.

The Net Payout is the difference between Total of all payments and Total commissions.

Where can I find my commission invoice?

RoomRaccoon will include the RaccoonPay fees in your RoomRaccoon monthly invoice, issued every 20th of each month. If you have an annual subscription, you will also have a monthly invoice for these fees.

The invoiced fees are regarding the transactions processed in the previous month - not payouts.

Why do the invoiced fees not match the total fees of the payouts received?

Depending on the date of the payout, it can include transactions processed in 2 different months, resulting in a different amount being invoiced than the total payout fees.

For example, the payout from 5th June 2024 (Wednesday) included transactions from 27th May (Monday) to 02nd June (Sunday). The invoice issued on 20th June only includes the fees for transactions from 01st-31st May. The invoice issued on 20th July includes the fees for transactions from 01st-30th June.

GOOD TO KNOW

• This payout overview is part of the latest version of RaccoonPay. If you have the old version and would like to know more about the new one, please contact our support team.
• If you need to change the IBAN where you receive your payouts, you must update your bank details following the instructions here. The payouts will be put on hold while the information is verified. Once you have it updated and validated, contact us in order to reactivate your payouts.