With RoomRaccoon, you can customise your user logins to provide access, strict control, and added security measures for specific functions within the system.
Manager
The administrator is granted unrestricted access to all areas of the system and has complete authority to:
Manage account settings
Configure the rate and category types
Add and remove logins
Make changes to prices in the rates and availability tab
Add connections in Marketplace
Front Desk Supervisor
The front desk supervisor has the same permissions as the Manager but can not view Account settings.
Front Desk
The front-desk role has the same permissions as the Front-desk Supervisor but can't remove payments or view any reports.
Junior Front Desk
The Junior Front Desk role has the same limitations as the current Front Desk user role, with added restrictions for heightened security.
Cannot process payments, log payments, or issue refunds.
Cannot edit or remove add-ons in a reservation.
Cannot apply discounts to reservations.
Cannot cancel reservations.
Cannot create or edit negotiated rates. This new user role aims to provide strict control and added security measures for specific functions within the system.
Housekeeping & Maintenance Staff
Housekeepers and Maintenance staff will only have access to the RaccoonHousekeeping mobile application.
For more information on how to add a new user please refer to this article.
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