How to Set-up Your Epson Printer (Italy)

Step 1. Local Network Set-Up (Epson)

Please be aware that RoomRaccoon does not provide support for the local network set-up (Step 1). If you find you require support, you can contact the Epson Fiscal Printer department at fiscal_pos@epson.it

1. Download the files listed below from here.

Istruzioni Certificati SSL.zip, which contains two PDFs, both describing the SSL certificates (Please note these are mainly in Italian)

Fiscal_printer.zip to load onto the printer via the cgi-bin/upload.cgi printer service.

Epson_Fiscal_Lab_CA_2038.zip, which contains a crt file to load onto your browsers, double-click it.

Files b and c provide support for three DNS names:

· printer1.epson.local

· printer2.epson.local

· printer3.epson.local

2. Add the above DNS names to your PC’s host file or corporate DNS server if you have one. Of course, you can always create your own certificate names by referring to the attached document.

Please use the following sequence:

Printer:

a. SET 34 SSL = 1

b. SET 34 WEBAPP MEM TYPE = 0

c. SET 34 WEB APPLICAT.:OFF/ON = 1

3. Restart the printer.

4. To connect via HTTPS, choose to Proceed.

5. Upload the fiscal_printer.zip via the upload.cgi service.

6. Verify that the web app path is empty (https://xxx.xxx.xxx.xxx/www/webapp). Since it is copied internally, there should not be a file called fiscal_printer.pem.

7. Restart your printer once more.

8. Add the printer's IP address in the host file (C:\Windows\System32\drivers\etc\hosts) or configure your corporate DNS server if you use one.

9. Load the Epson_Fiscal_Lab_CA_2038.crt onto your PC by double-clicking the file.

10. Use the https://printer1.epson.local URL, for example, and the certificate error should no longer appear.

Step 2. How to Configure Your Epson Printer (RoomRaccoon)

1. Click here and enter the details into the fields provided.

• Check that the IP address is correct.

• The SSL should be active.

• Enter your VAT codes into the Department Ledger section.

2. Click Save.

Step 3. Test Your Local Network From RoomRaccoon

When your local network has been set up, do a quick test from your RoomRaccoon PMS by clicking this link https://staging.roomraccoon.com/admin/reports/#tabs-3 and selecting the Get printer status button.

Step 4. Issue and Print Your Receipt (RoomRaccoon)

1. Open RoomRaccoon using this link https://staging.roomraccoon.com/

2. Open a reservation from your Calendar

3. Click on the + to issue a new document

4. Select Receipt from the document type menu.

5. Choose the options you want added to the receipt

6. Click on Issue document.

7. Go back to the reservation and click on the printer icon to send the receipt to the printer.

Good To Know

• The SSL certificate Epson provides is for Windows and not Apple, for assistance with this you can contact fiscal_pos@epson.it