Booking Engine Setup FAQs

Why am I not receiving direct bookings?

This may be due to your occupancy level set up. Please navigate to My Property > Edit Category > Occupancy > Fill in the maximum occupancy as well as the maximum number of adults and/or children > Save. 

Why is the booking engine not showing same-day availability even though rooms are available? 

Your same-day availability can be optimised by modifying a specific setting within your Booking Engine Setup page. To accommodate same-day reservations, you can adjust the bookable until time. Go to Booking Engine > Booking Engine Setup > Bookable Until Time. Please note, this does not influence your settings on your Online Travel Agents such as Booking.com, Expedia or other.

Where do I create a discount code for the Booking Engine?

You can easily create discount codes for one-time use or multiple use on your Booking Engine Setup page. Discount codes are a great tool to generate more direct bookings and keep guests coming to your property, or used as a refund in specific circumstances. Go to Booking Engine > Booking Engine Setup > Discount Codes.  You can use it in the post departure email so that guests can use it for their next stay, create a pop-up on your website, etc.

Where do I change the logo for my Booking Engine, documents, and invoices?

Booking engine branding can be customised on your Booking Engine Setup page. Go to Booking Engine > Booking Engine Setup > Branding. Here you can update your logo, colours, font, and other important settings. Please note, updating your booking Engine logo will also update the logo that appears in all guest communication, such as emails, documents, and invoices.

Why am I unable to save changes on the Booking Engine Setup page?

This typically happens when your first arrival time and last arrival time are not set-up correctly, and are conflicting with one another. Amend these time so that your last arrival time is after your first arrival time, and then try saving your changes again.

Why are there different rates shown on the My Property setup and the Booking Engine?

The rate that has a line through it (we refer to as the strike-through rate) this is the price you have set up on the My Property page. The discounted rate comes from the Channel Manager and may be adjusted by yield rules or manual updates by your team. Please note, the strike-through rate will only appear if the current rate being offered on the Channel Manager is lower than what was set up on My Property. This is communicating to the potential guest that they are getting a better deal.