All accommodation facilities in Italy are required to communicate guest statistics (arrivals, departures, and presences) to their regional ISTAT portal every month.

RoomRaccoon helps you easily generate the ISTAT report file to upload directly to your region’s official portal.

Step 1: Check if Your Region Is Supported

RoomRaccoon currently supports ISTAT file generation for the following regions and municipalities:

• Abruzzo Region (Turismo5)

• Calabria Region (Turismo5)

• Emilia-Romagna Region (Turismo5)

• Metropolitan City of Florence (Turismo5)

• Liguria Region (Tourist Flows)

• Lombardy Region (Turismo5)

• Livigno Municipality (Turismo5) 

• Marche Region (Turismo5)

• Piedmont Region (Ross 1000 / Gies)

• Municipality of Pistoia (Turismo5)

• Municipality of Prato (Turismo5)

• Sardinia Region (Turismo5)

• Province of Trento (Tourism System)

• Veneto Region (MTWeb)

If your region is listed above, proceed to Step 2.

If your region is not listed, you can still download a summary report with the required data to manually fill in your regional form. Go to Step 4.

Step 2: Enter Your ISTAT Code

Depending on whether your property has one or multiple ISTAT codes, follow the steps below.

If you have one ISTAT code:

1. Log in to your RoomRaccoon account.

2. Go to Settings → Account.

3. Enter your ISTAT code in the designated field.

4. Click Save.

If you have multiple ISTAT codes:

Please fill out the dedicated ISTAT section in the form provided by RoomRaccoon Support.
 Our team will assist you in adding multiple codes correctly.

Step 3: Download Your ISTAT File

Once your ISTAT code is saved:

1. Go to the Statistics section in RoomRaccoon.

2. Select the ISTAT tab.

3. Choose your reporting period and the region or system used.

4. Click Download ISTAT.

Your report will download as a .zip file containing one text file per day for the selected period.

Good to know

• We recommend unzipping the folder and saving it to your desktop for easy access.

• Each file starts with your property’s ISTAT code.

• Only checked-in or checked-out reservations are included.

• Each guest card must have a country filled in.

  • If the guest is Italian, the city is also required.

Step 4: How to Download a Summary File (if Your Region Is Not Supported)

If RoomRaccoon does not yet generate the ISTAT file for your region, you can still retrieve all the data you need to report manually.

1. Go to the Reports tab on the left-hand side.

2. Select Performance Overview.

3. Choose the reporting period.

4. Scroll down to Reservation Insight.

5. Click Download File to export your data.

This report contains all the guest statistics required by most regional portals.

Step 5: Upload the ISTAT File to Your Regional Portal

Once you’ve downloaded your ISTAT file:

1. Log in to your regional ISTAT portal with your official credentials.

2. Upload the daily text files from the unzipped folder.

3. Verify that the upload has been accepted by the system.

That’s it! Your ISTAT data is now reported for the selected period.

Final Tips

• Always verify that all guest information is complete before generating the report.

• Keep your ISTAT code updated in your account settings.

• Generate your ISTAT file monthly to stay compliant with regional reporting deadlines.