Coming to your HMS: 2 December 2025

Credit Card Details on the Guest Profile

This new feature helps you streamline your payment process, reduce errors, and offer a more seamless experience for your guests.

What’s new:

• Store and manage multiple credit cards in a single reservation

• Tokenise and securely store each guest’s payment method

• Charge the correct card in just a few clicks

• Track every payment directly in the reservation timeline

Read more about storing credit card details here. 

New on the Booker Profile

A Dedicated Space for Travel Agents

We’ve made managing your booker and travel agent relationships easier than ever.

• Centralised management: Set up negotiated rates and company details once in the main booker profile

• Automatic synchronisation: All linked agents automatically benefit from the same negotiated rates

• No manual updates: When company details change, all connected agents are instantly updated

• Faster bookings: Agents can make direct bookings through the Booking Engine using their Corporate Code

Find the travel agents guide here. 

Negotiated Rates

We’re thrilled to announce that Negotiated Rates are newly available on the Booker Profile interface!

What’s new:

• Faster setup — adding a negotiated rate now takes just a few clicks

• Clear visibility — instantly see which room categories have applicable rates

• Smarter experience — manage all booker relationships in one centralised space

Read more about negotiated rates here.

Schedule the Pricing of Add-ons

You can now plan add-on prices and assign ledgers in advance, just like with city tax scheduling.

This improvement makes future pricing updates smoother and more efficient — especially useful at the start of a new year.

Learn more about setting up add-ons here. 

Add-on details in the Booking Proposal

For all your conferences & events, we’ve added a great new tool! From now on, you can include comments and time(s) from add-ons in your Booking Proposal. Here’s how it works:

• When you add an add-on to the function sheet in your reservation, it will automatically appear in the booking proposal document. 

• It includes the time of the scheduled add-on & any supporting notes.

Read more about the function sheet here.

Log in with your Passkey

Hoteliers can now set up a Passkey for password-less, phishing-resistant sign-in. Find it via Settings → Account Security (a brand-new page).

Why it’s a game changer:

• Faster, smoother logins with Face/Touch ID or security keys

• Stronger protection compared to passwords & OTPs

Learn how to set it up here. 

Peach Alternative Payment Methods 

Your guests can now pay faster and easier than ever before!  New Alternative Payment Methods (APMs) are now live on Peach Payments and available for you to enable today:

• Google Pay: No more typing card numbers or remembering CVCs — guests can pay instantly using their phones. That means less friction, more completed bookings, and higher conversion rates!

• Book Now, Pay Later options (Payflex, HappyPay, Float): Attract an entirely new market of guests who prefer flexibility by paying over time.

These options make your property more accessible — and you still get paid upfront!

Action required: Activate these new payment methods directly from your Peach dashboard:

1. Go to Payment Methods in your Peach dashboard

2. Click on Live Payment Methods

3. Hit Add Payment Methods (top right)

Learn more about the  Book Now, Pay Later (BNPL) method here.

For any questions or to enquire about pricing, please contact Peach Payments Support via their chatbot or email support@peachpayments.com, or visit their site.

Take payments directly from your RaccoonCardMachine

Good news! You can now take payments directly from your card machine — no need to go through the reservation or RaccoonPay dashboard.

It’s faster, easier, and gives your team the freedom to handle walk-ins, extras, and more — while still keeping full visibility in your RaccoonPay Dashboard.

• No action needed from you, it's all set

• Increased Payment Flexibility

• Faster Guest Service = Happier Guests

• Full Visibility in RaccoonPay Dashboard

• Perfect for Non-Reservation Transactions

• Empowers Front Desk Teams

Learn more about the RaccoonCardMachine. 

Automatic Invoice Deduction from Your RaccoonPay Balance

RoomRaccoon now makes paying your invoices easier than ever.  Your subscription invoices will be automatically deducted from your RaccoonPay balance, removing the need for manual bank transfers or direct debit payments.

You’ll be notified in the following places:

• Subscription tab: Displays your invoice status — paid or pending.

• Monthly and annual invoices: A message in the footer clearly states that your RaccoonPay balance may be used to automatically settle due amounts.

• Payout Reports and Details: Any successful deductions are visible here for full transparency.

Read more about it here. 

Grey Room Subscription Pricing Update 

We’ve simplified Grey Room pricing to make it clearer and fairer. What’s new:

• Transparent pricing: Grey Rooms are now billed at 40% of your active tier’s unit price when monetised.

• No more free allowance: The old 4-invoice soft limit has been replaced with a hard limit of 0 — if you want to invoice from a Grey Room, simply activate it on your Billing page.

• Automatic updates: All existing accounts have been updated automatically. Most users will see little to no change in subscription cost.

Why this change?
We’ve made pricing more consistent across all unit types and introduced more flexibility for properties with seasonal or non-active rooms.

Find Frequently Asked Questions about Grey Rooms here. 

Peppol Integration

RoomRaccoon now connects to PEPPOL, enabling Belgian hotels to send compliant e-invoices directly from the PMS. Why it matters: Stay e-invoicing compliant out of the box.

For more info, please read here.

Yuki Integration

Yuki has joined our Accounting Connections suite! You can now sync your RoomRaccoon data directly with Yuki for smoother financial management and automation.

Learn more about the Yuki integration.

ISTAT in Livigno

Good news! ISTAT is now available in Livigno — making the region fully supported within RoomRaccoon. A great addition for hoteliers in one of Italy’s most popular mountain destinations.

Read here how to activate ISTAT.