RoomRaccoon 26.1 Product Release
Coming to your HMS: 3 February 2026
Elevate Your Daily Briefings with the New Dashboard
The new Daily Dash gives you a real-time overview of your property’s day. It brings together key operational, revenue, and risk insights in one central place—so you can instantly see what needs attention and where opportunities lie. You can find this new Module in your main menu.
The dashboard focuses only on active bookings. Cancelled, blocked, and allotted reservations are excluded from all counts and charts to keep your insights accurate and actionable.
At a glance, the Daily Dash gives you:
A live overview of daily operations
Clear visibility into arrivals, departures, and housekeeping
Insights into revenue, demand, and booking behaviour
Early warnings for payments, maintenance, and missed opportunities
It’s designed to help you prioritise your day and make informed decisions—fast.
Say Goodbye to Payment Leaks;
With the new Chargebacks & Disputes Dashboard available with RaccoonPay.
Every year, hotels, B&Bs, and other hospitality businesses lose millions in revenue to chargebacks. The surprising part? Most of these losses can be avoided with the right prevention and dispute strategies. With our new Chargebacks & Disputes Dashboard, we have made the process a whole lot easier, ready for you to start implementing today.
Chargebacks are time-sensitive and can directly impact your revenue. Missing deadlines or submitting incomplete information often results in lost disputes.
With the Chargebacks & Disputes Dashboard, you can:
Respond to disputes immediately
See clear deadlines and remaining response time
Track the status of each dispute in real time
Support your defence by uploading documents directly
Reduce the risk of missed or late responses
Take back control of your dispute management and protect your revenue.
Learn more about the new dashboard here.
Bringing PayPal to You
Our Payments Team is excited to introduce PayPal to RoomRaccoon payments. We’re currently looking for pilot properties who are eager to try it out.
To join the pilot, you’ll need:
An active PayPal Business account that can receive payments
RaccoonPay enabled in your RoomRaccoon account
Negotiated Rates Included in the Download Sheet
A small but powerful improvement to the Booker & Guest Download Sheet: You can now clearly see which bookers have a negotiated rate applied, making reporting and rate checks faster and more transparent.
Discover & Diners Payment Method Now Live
You can now offer Discover & Diners as payment methods in your HMS. It is a popular payment solution for North American guests. This is available to all customers using RaccoonPay.
How to activate:
Open your Payments module
Go to the Onboarding tab
Scroll down to Payment Methods
Enable Discover & Diners
Submit
That’s it—just let your guests know you are ready to accept even more payment options.
LTS GuestPass
We’ve introduced support for the LTS GuestPass, expanding compatibility and improving guest access management for supported properties.
The GuestPass is a temporary digital hotel card which grants guests access around the property and its facilities, making the check-in process smoother for both you and your guests.
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