The channel correction indicates that your guest has booked a room for another or a different rate which is not specified in RoomRaccoon. When a booking comes in with a different rate from an OTA, the reservation will be noted as having a “promotion” even if you haven’t added the promotion on RoomRaccoon.
The most common reason this happens is because booking channels have their own promotions. Even though you have not set up promotions on your booking channels, Booking.com and Airbnb have their own various campaigns to guests as well.
An example of this is Booking.com’s Genius booker status where guests get a 10%+ discount on any rate.
We highly recommend that you regularly check which discounts and policies you’ve set on external channels such as genius booker, last-minute and early bird discounts.
Good to know
Promotions are a good way to gain a competitive advantage for booking channels however a promotion like Genius Pro causes your room to be cheaper on Booking.com than on your website which could translate to less direct bookings.
We therefore recommend for you to set all promotions on RoomRaccoon so that you have consistent rates and promotions across all channels.
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