RoomRaccoon’s integration with TTLock allows you to automate guest access using self-expiring smart key codes. Whether you operate a receptionless property or want to reduce physical key handling, TTLock enables a smooth, secure, and contactless check-in experience.

What Is TTLock?

TTLock connects your RoomRaccoon PMS to compatible smart door locks, allowing you to:

• Issue unique, self-expiring PIN codes to each guest

• Manage access for room doors and additional entry points

• Control and monitor access centrally

Key codes are generated and activated based on reservation status and stay dates.

Important: Only TTLock devices that support PIN codes are compatible with this integration.

TTLock Setup & Reservation Types

TTLock supports different access configurations depending on your property setup:

• Single Door Code: Each door has its own unique access code

• Door Group Code: One access code opens multiple doors in the room (e.g. room door + main entrance, maximum of 4 doors)

Depending on the reservation type, TTLock will generate codes accordingly. 

• In single room reservations; a code will be sent to the main guests’ email address. 

• In group reservations with the same main guest (and email address) for each room; it will generate a singular code for the full reservation. 

• In group reservations with different main guests (and  email address) per each room; it will generate a different code per room.

How to Activate the TTLock Integration

To activate TTLock with RoomRaccoon:

1. Ensure you have an active TTLock account

2. Provide RoomRaccoon Support with your TTLock username and password

3. Our team will configure the integration and map your doors accordingly

Note: Door mapping information may be required if door names do not match your room names in RoomRaccoon.

Benefits of TTLock

• Automatically send smart key codes to guests

• Reduce lost keys and rekeying costs

• Provide contactless access for late arrivals

• Centralise access control

• Improve operational efficiency

How Key Code Delivery Works

Key codes are only generated once the reservation is marked as Checked-In (or after online check-in, depending on your setup).

Option 1: Receptionless Automated Delivery

Key codes are automatically generated and sent after a guest completes online check-in.

Setup

• Ask RoomRaccoon to activate automated key code delivery

• Add the %roomkey% replace tag to your online check-in confirmation document

Guest Experience

• The code is sent immediately after online check-in

• Reservation status updates automatically, triggering code generation

If online check-in is not completed:

• No key code is generated

• You must manually mark the reservation as Checked-In

• Then manually send a document containing the %roomkey% tag

Option 2: Manual Delivery at Check-In

Key codes are generated only when you manually check in the guest.

Setup

• Create a custom document including the %roomkey% tag

• Send the document manually after setting the reservation to Checked-In

Guest Experience

• The key code appears only after check-in

• Guests will not receive access credentials unless the reservation status is updated

Important Notes

• The %roomkey% tag automatically inserts the guest’s smart key code into your document

• Key codes are only generated once the reservation is marked as Checked-In

• Once a reservation is marked as Checked-Out, the key code is automatically disabled

Guest details are required for key generation:

• Name

• Surname

• Email address

If any of these details are missing, the key code will not be created.

Group reservations:

• Each guest receives a unique key code

• All key codes are included in the same confirmation document

Additional configuration:

• The validity start time of key codes can be aligned with your property’s check-in time (configured by RoomRaccoon)